Setting bandwidth priority on a router

Zoob · April 13, 2010

We have a house alarm system that is causing us some problems. I want to keep using it, but for the last few nights, at 3.30 am, it starts beeping (not full alarm, but enough to wake me up each night) and I have to go downstairs to re-set it. The problem is caused by the alarm box trying, but not being able to successfully communicate with the alarm company. god only knows what it needs to communicate at 3.30 am, but anyway...Apparently this problem is due to us having a Vonage (internet) phone rather than a land-line.

I've spoken to the alarm company, and they've tried a couple of fixes, but it hasn't worked. The same thing happened a year ago - they even sent someone out to try to fix it, but couldn't do anything about it (but still charged me for the privilege...)

Last year, the problem was eventually solved by me speaking to tech support at my ISP, and they remotely changed the priority list for bandwidth, so that the alarm was top priority. I think something happened to re-set this, so I want to try to change the priority myself.

Anybody have any idea how I might be able to do this?

- and to add a twist: I called my isp to see if they could do the trick again, but 10 minutes of me giving my details - name, wife's name, wife's maiden name, address, telephone numbers, old contact details etc etc.... they couldn't find my account info. When I got off the phone I looked through my bank statements, and saw that I've not been charged for my internet access for over 15 months, so don't really want to draw attention to this

oakie bob · April 13, 2010

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